Didsburydad's Blog

From the not so mean streets of M20, blog about being a dad, Didsbury and dealing with parental confusion

Archive for the tag “Estate Agent”

Call Centre Hell

I have always been an early adopter. In the 70s at junior school I dressed in hats that Elton John would bring to the stage later that decade. In the 80s I pioneered wearing full New Romantic make-up to football games without getting battered and co-promoted 808 State in a Discoteque. I helped bring poetry into the digital age and had a beard when your average Chorlton Hipster still thought McFly were… Fly.

Anyway it’s happened again. I am Victor Meldrew a decade and a half early. I hate it, but it’s true. The disappointment of my first genuinely middle-aged tantrum could see me dig out the Henry Root letters for inspiration. 

 A rant

People love to tell you how moving into a house is just the start of the hard work. They are right. It’s not the unpacking, the boxes, the door handles that have broken at the sight of a toddler or the papier mache wall consistency in the one room you forgot to check. All of these make chatting with an Estate Agent seem easy compared to my new hell. 

The most difficult aspect of moving is dealing with the underpaid, badly-informed, uneducated, uncaring, script driven donkeys whose lack of customer service skills, knowledge of their own companies and ability to have an unscripted conversation is so frustrating I found myself shouting “I don’t believe it” just to remind myself I shouldn’t be taking it so seriously. 

 not a picture of a manager at a call centre for a major broadcaster

In a week when events in Brussels have once again shown an awful disdain for life, born from too much conviction channelled down a negative path, perhaps I should welcome the indifference of Generation Y. 

 Talking to one particularly annoying operative in Virgin “Media’s” Glasgow outpost I had two thoughts. 1) I bet Usain Bolt doesn’t get put on hold for 14 minutes. 2) only by threatening to turn off the Wi-Fi could I get a response. Then I remembered – that is why I had called. 

 After days and days of fruitless, pointless calls with Virgin, BT and other less labyrinthine organisations I actually love Axa. At least they are polite and coherent as they tell you they can’t help. 
My denouement was the almost delivery of toddler beds. I’m off work with my version of a war wound. I received a text so specific it said to be available from 12.34 to 3.34pm. At Midday precisely I set off on the 7 minute trek to the village; sated by the Face-to-Face 4 minute experience of Mailboxes I returned. So Mildrew-like have I become I even checked the time as I approached Didsbury Dad Haven; 12.18 cushty.
At 2.26 I went for a mooch and saw a card by the front door from XPD with a “Called at 12.18”. Genuinely, over the next half hour of arguing with ever senior staff (I think my final palm off was almost 22) I thought I might explode with a rage I cannot ever recall having against another living being. (I’ve just remembered someone beginning with R from 1987). 
The best I managed was some slightly patronising takedowns of his argument. I felt like Ian Hislop on Have I Got News For You retreating to fustiness when realising he was beaten. The leap to instant defensive aggression, followed by scripted repetition was too much to bear.  
So I await tomorrow’s timeslot armed with the information that I need to give it 30 minutes, not 16 either side of the timeslot as apparently I don’t know how logistics work. He was right, but I know it’s not spelled with a J in the middle.  

 Calm place, calm place. Any parent coordinating breakfast on a school/nursery day could have a go at the flight pattern over Heathrow let alone getting a van to a house in a 3-hour window. 

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Didsbury – The Story As it Stands

Say hello, wave goodbye. The
places to stretch your legs, sit back and get stuck in this Autumn in Didsbury are a changing and Halloween is in the air.  The meter is starting to tick down on 2015.

These are mysterious times. Somebody thought opening a Victoria Highfield in Didsbury Village would be a good idea. Geese have been flying backwards across Didsbury Park. In the next block the North Wales cruise specialists Gold Beach Holidays may have lasted less time than it takes to say “All You Can Eat Buffet”, but they didn’t stint on the paintjob when they arrived for their two weeks in Didsbury Village and it still looks as shiny, new and forlorn as when they arrived.
Loft, about as West Didsbury as a hipster without his irony shuts next weekend. For affordable non-chic, the Buy-to-Let chattering classes will now either have to go upmarket across Burton Road to Frog, or follow the 4x4s down the bypass to Stanley Green – where hope goes to die and they built a Costa as a man-crèche. 

 Loft don’t sell spiders for your house. I found a great websit to help you grow your own indoors. 

There are retail vacancies to be filled across M20 and some weighty spaces to fill. We have passed the point where there is now a 1:4 ratio of barista:resident and new hairdressers are banned until at least four shut down. The battle of the purple estate agent supremacists has created a vacuum in the village as roaming Brimelow and Wadden militia re-draw the M20 boundary – Cheadle is getting annexed.
Still no word of a Waitrose, a day spa, another clothes shop or a properly kiddie friendly hangout in this borough of babies but…

Inmans, Caffe Rouge and Sew-In are still empty shells. There is talk of Sew-In becoming Bosu, a Chorltonite healthy deli. News of John Lewis, Waitrose and an Apple outlet store in Didsbury remain fictitious rumours I have started and failed to get viral.
I have my spies and in true Mystic Meg fashion I predict that 

1. In Didsbury Village either an Estate Agent, Charity Shop, Hairdresser, coffee shop or Northern Quarter started restaurant will open up before Christmas.
2. In West Didsbury’s booming heart the next phase is a Middle-Eastern inspired new tapas with its own beer in shoe boxes served by skinny-hipped, tattooed-up fashionistas.
3. Even with the fabulous Boulevard Deli, driving for any reason through Didsbury Point will always make you glad you didn’t buy there.   The view of the recreation square at The Boulevard – residents, often locked in their cells for 23 hours per day.”

I’m off to kick leaves and see if Bisou Bisou has a Reduced counter and as they say in Italy, “Qualunque cosa ti chiamano, sarete sempre Felicinis” a me.*
*Whatever they call you, you will always be Felicinis to me.”

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